Policies & FAQ
I design and create each and every piece from my home in Colorado Springs using high quality products and up-cycled materials. Please review my policies, as all patrons are committed to comply when making a purchase. All necessary information can be found on this page as well as in the listing themselves. If your question is not answered here, please send me an email at firstname.lastname@example.org, or send me a DM on instagram @thesteampunkbutterfly.
Orders usually ship within 2-3 business days via USPS First Class mail, and arrive within 3-5 business days in the lower 48 States, and 1-8 weeks internationally, depending on the country. Delivery times will vary around Federal holidays. Please keep in mind that I am a one-woman show and can sometimes fall behind by a day or two. I will do my best to fulfill orders in a timely manner, but reserve the right to change my shipping times due to extenuating circumstances. If you are concerned about receiving an order in a timely manner, please contact me to discuss possible expedited options. You will receive a tracking number by email when your order ships.
I cannot be responsible for lost or stolen packages. If your item becomes lost in the mail, I will do everything in my power to help you track it down. Unfortunately, I cannot give refunds for lost parcels. If you need insurance on your jewelry, please message me to add it to your order, or choose Priority Mail at checkout for insurance up to $50.
Shipments are able to be sent all over the world. Please know and understand your country's policies and custom's fees before purchasing, as I cannot be responsible for any additional fees you may incur.
All jewelry is shipped safely in decorative gift packaging, complete with descriptions of butterflies or stones when purchased.
If your item breaks, such as a chain breaking or missing charms, please contact me so I can fix it for you. The buyer is responsible for return shipping, and I will ship the item back for free. If your item is destroyed, please contact me to discuss replacement options. No replacement item will be sent without the original product being returned or the new item paid for first.
Returns and refunds are not allowed. I will not accept returns due to the wrong size or buyer's remorse. Please review the product descriptions and pictures for measurements of all items. If you need additional information or have further questions, don't hesitate to message me.
If you are truly dissatisfied with your jewelry, or I made a mistake, please contact me to discuss the best options. I'm committed to resolving any issues that may arise, and will do my best to keep my customers happy.
As with all jewelry, avoid spraying with perfumes, or coming into direct contact with lotions or make-ups. Remove jewelry before bathing or swimming. If the necklace needs to be cleaned, gently wipe it off with a baby wipe and use a Q-tip for the small crevices. Allow to dry completely before wearing. If your jewelry tarnishes, clean it with some lemon juice and a toothbrush and dry with a paper towel.
Copper jewelry WILL change colors over time, also known as oxidation. I do not seal my copper jewelry, as some people feel that there are medicinal benefits to having copper touch their skin. I leave it up to the consumer to choose what's best for them and their bodies. Occasionally, copper jewelry will turn your skin green. It is not harmful to you, and washes off easily. If you would like your copper jewelry sealed, please contact me.
If you are interested in placing a wholesale order, please email me at email@example.com for my line sheet and separate policies.